General Terms and Conditions of Sale
Introduction
These General Terms and Conditions of Sale (GTC) set forth the legal and contractual information relating to our administrative assistance service in Spain, operating under the trade name SpainEasy Support, although legally registered under the name OLESPAINEASY S.L.. As a specialized company, we are committed to assisting French speakers with their administrative procedures in Spain.
Company Presentation
Our objective is to facilitate and secure your administrative procedures in Spain by providing comprehensive support services for all necessary processes.
SpainEasy Support provides you with an experienced team that is responsible for guiding you through complex administrative processes, such as obtaining official documents, managing tax obligations, and much more. We assist you throughout your procedures, providing practical advice and continuous support.
As an administrative service provider, we attach great importance to customer satisfaction. We are committed to respecting the legal and ethical standards governing our sector of activity, ensuring the protection of your interests and the confidentiality of your personal information.
Definitions
Seller: refers to the company SpainEasy Support, provider of the administrative assistance service in Spain.
Client: refers to any natural or legal person who places an order for the administrative assistance service in Spain with the Seller.
Service: refers to the administrative assistance service in Spain offered by the Seller, including all services and activities necessary for the completion of administrative procedures in Spain, such as obtaining documents, administrative advice, and other complementary services specified in the service description.
Order: refers to the request made by the Client for the purchase of the administrative assistance service in Spain, including the information necessary for the execution of the service and the Client’s contact details.
Price: refers to the total amount to be paid by the Client for the purchase of the administrative assistance service in Spain, including the Seller’s fees and potentially additional costs specified in the service description.
Parties: refers collectively to the Seller and the Client.
Website: refers to the Seller’s website where the administrative assistance service in Spain is offered and where the Client can place an order.
Conditions: refers to the present general terms and conditions of sale governing the contractual relationship between the Seller and the Client for the purchase of the administrative assistance service in Spain.
Purpose and Scope
These general terms and conditions of sale (GTC) aim to define the terms and conditions under which SpainEasy Support offers and sells its administrative assistance service in Spain. The GTC apply to all orders placed by Clients.
The administrative assistance service offered by SpainEasy Support consists of assistance and support for French speakers in their administrative procedures in Spain. SpainEasy Support conducts research, prepares necessary documents, and guides Clients through the administrative procedures.
These GTC govern all orders for administrative assistance services in Spain placed by Clients, regardless of the ordering method used (online, by phone, by email, or otherwise). By placing an order, the Client acknowledges having read these GTC and accepts them without reservation.
Acceptance of GTC
Any service order implies the unreserved acceptance of these General Terms and Conditions of Sale (GTC) by the Client. By placing an order, the Client acknowledges having read the GTC and accepts them in their entirety.
The acceptance of the GTC is demonstrated by a clear and explicit action on the part of the Client, such as the validation of an order on our website, the signing of a contract, or any other ordering method made available by SpainEasy Support.
It is important to emphasize that the acceptance of the GTC commits the Client to respect all contractual provisions set forth therein. These GTC constitute the contractual basis governing the relationship between the Client and SpainEasy Support in the context of purchasing an assistance service in Spain.
Modification of GTC
The Seller reserves the right to modify these General Terms and Conditions of Sale (GTC) at any time, without prior notice. The applicable GTC are those in force at the time the order is placed.
Modifications to the GTC may concern, in particular, the terms of sale, prices, payment methods, services offered, or any other contractual provision. These modifications are enforceable against Clients upon their publication on the SpainEasy Support website or any other means of communication used by the Seller.
It is the Client’s responsibility to be aware of any modifications to the GTC before placing any new order. By proceeding with an order after the publication of the GTC modifications, the Client acknowledges and accepts the new contractual conditions.
Language of the GTC
These General Terms and Conditions of Sale (GTC) are written in French. Any translation of the GTC into another language is provided for informational purposes only. In case of divergence between the linguistic versions, the French version shall prevail.
We have chosen to draft the GTC in French to facilitate understanding for our French-speaking clients. We believe it is essential to provide you with clear and understandable information in your native language for better transparency and fluid communication.
Ordering Process
The Client may place an order for the administrative assistance service in Spain by filling out the order form available on the Seller’s Website. The Client is required to provide accurate and complete information when ordering.
The Client’s order is considered valid when all the following steps are completed:
- The Client has completed the order form completely and accurately.
- The Client has affixed their electronic signature via our online signature system, Docusign, to confirm their contractual commitment.
- Payment for the administrative assistance service in Spain has been successfully processed via our secure payment platform, Stripe.
The Seller reserves the right to refuse or cancel any order that does not comply with these conditions or that presents fraudulent or suspicious elements.
The Client is responsible for the accuracy and integrity of the information provided when ordering. In case of incorrect or incomplete information, the Seller cannot be held responsible for the consequences arising therefrom, such as errors in the execution of the service or delays in the delivery of services.
The Client is advised to keep a copy of the order and the order confirmation for future reference.
Order Acceptance
The Seller reserves the right to accept or refuse any order placed by the Client.
The order confirmation constitutes acknowledgment of receipt of the order and does not guarantee its final acceptance. In case of order refusal, the Seller undertakes to inform the Client as soon as possible and to refund any payment already made by the Client.
The Seller reserves the right to cancel or suspend an order in case of suspected fraud, illegal activity, or violation of these general terms and conditions of sale.
The order confirmation and these general terms and conditions of sale constitute the entire agreement between the Seller and the Client regarding the sale of the administrative assistance service in Spain. No other general or special conditions shall prevail over these, unless otherwise agreed in writing between the Parties.
Signature via the Docusign Platform
The Client acknowledges and accepts that the Seller uses the Docusign electronic platform for the validation of electronic signatures on documents related to these general terms and conditions of sale.
The use of Docusign ensures the authenticity and integrity of electronic signatures, in accordance with current regulations. The Client acknowledges that the use of Docusign constitutes a reliable and secure method for validating electronic signatures.
By using Docusign, the Client gives their consent to the electronic validation of their signature on contractual documents related to these general terms and conditions of sale. The Client accepts that the electronic signature, affixed via Docusign, has the same legal value as a handwritten signature.
The Client understands that Docusign allows for the electronic retention of signed documents, which guarantees the traceability and security of exchanged information.
The Seller undertakes to retain documents signed via Docusign in accordance with applicable regulations regarding personal data protection.
The Client is responsible for the confidentiality of their Docusign platform login credentials and undertakes not to share them with third parties.
In case of a dispute concerning the use of Docusign, the electronic records kept by the Seller via Docusign shall be binding between the Parties and may be produced as evidence before the competent courts.
Price and Payment Terms
The Price of the administrative assistance service in Spain is indicated on the Seller’s Website at the time of ordering. The Client undertakes to pay the Price according to the payment terms specified when ordering.
The Price of the service includes the Seller’s service fees, which may include document preparation, administrative advice, and other associated services. Specific details are provided in the documentation supplied by the Seller.
The Client undertakes to pay the full Price within the deadlines specified when ordering. In case of non-payment or late payment, the Seller reserves the right to suspend or cancel the ongoing service.
All payments must be made in the currency specified by the Seller and may be made by the payment methods accepted by the Seller, such as credit cards, bank transfers, or online payment services. The Seller reserves the right to refuse certain payment methods.
The Price of the service and associated fees may be subject to applicable taxes and government charges. The Client is responsible for the payment of all taxes and charges related to the order and payment for the service.
In case of order cancellation by the Client, cancellation fees are provided for in accordance with the terms specified in the contract signed between the Client and the Seller. Details of cancellation fees are specified in the contract and may vary depending on the time of cancellation and the services already provided by the Seller.
In case of a dispute regarding payment or the invoiced amount, the Client undertakes to contact the Seller as soon as possible in order to resolve the situation amicably.
All information concerning payment, including personal data and financial information, is processed confidentially and securely in accordance with the Seller’s privacy policy and applicable data protection laws.
Order Cancellation and Modification
Any request for order cancellation or modification must be submitted in writing to the Seller, in accordance with the terms specified in the contract signed between the Client and the Seller. The Seller reserves the right to accept or refuse any request for cancellation or modification, taking into account the progress of the service provision. Specific details regarding cancellation and modification procedures are defined in the contract and must be respected by the Client.
Service Provision
The Seller undertakes to provide the service professionally and diligently, respecting the quality standards and expectations agreed upon with the Client. However, the Seller cannot guarantee specific results, as these depend on many factors beyond its control, such as administrative requirements and local authority deadlines.
The Client undertakes to cooperate actively with the Seller by providing all information, documents, and authorizations necessary for the execution of the service. The Client acknowledges that any delay or failure to provide the required information may affect the quality and timeliness of the service provision.
Client Obligations
The Client acknowledges that the success of their administrative procedures in Spain also depends on their own diligence, decision-making, and cooperation with the Seller. The Client is solely responsible for the choices they make in the context of their procedures and the consequences arising therefrom.
The Client undertakes to comply with all applicable laws, regulations, and standards in relation to administrative procedures in Spain, including tax obligations, property rules, and administrative procedures. The Seller cannot be held responsible for the Client’s violations or failures to comply with these legal obligations.
The Client acknowledges that the Seller acts as a service provider and assumes no responsibility for the specific results of administrative procedures in Spain. The Seller provides advice and recommendations based on its expertise, but the final decisions belong to the Client.
In case of the Client’s non-compliance with their obligations arising from these general terms and conditions of sale, the Seller reserves the right to take appropriate measures, such as suspension or termination of the service, in accordance with the provisions stipulated in the contract.
Use of the Service
The Client may not copy, reproduce, modify, distribute, or exploit the content of the service in any way, except with the express authorization of the Seller.
The Client undertakes to respect the intellectual property rights of the Seller and third parties, in particular by not infringing copyrights, trademarks, or other property rights.
The Client acknowledges that the Seller may terminate access to the service in case of violation of these conditions or inappropriate behavior on the part of the Client.
Respect for Intellectual Property Rights
The Client undertakes to respect the intellectual property rights of the Seller and third parties. It acknowledges that all content, information, and materials present in the service, such as texts, images, videos, logos, trademarks, and other elements, are protected by intellectual property rights.
The Client may under no circumstances use, copy, reproduce, distribute, publicly display, modify, or exploit these contents in any way without the express authorization of the rights holder. Any unauthorized use constitutes a violation of intellectual property rights and may be subject to legal proceedings.
The Seller reserves the right to take all necessary measures to protect its intellectual property rights and enforce applicable laws. In case of a proven violation of intellectual property rights, the Seller reserves the right to suspend or terminate access to the service, as well as to initiate legal proceedings to obtain compensation for the damage suffered.
The Client may report any alleged violation of intellectual property rights by contacting the Seller via the contact details provided in these General Terms and Conditions of Sale. The Seller undertakes to promptly and seriously address claims related to intellectual property rights.
Limitation of Liability
The Seller endeavors to provide an administrative support service in Spain of the highest quality, based on the information provided by the Client. However, the Seller cannot guarantee the accuracy or completeness of the information provided by the Client.
The Client acknowledges and accepts that the Seller shall not be held liable for errors, inaccuracies, omissions, or consequences resulting from the documents or information provided by the Client, particularly with regard to administrative, legal, or financial procedures.
The Seller’s liability to the Client is strictly limited to the amount paid by the Client for the administrative support service in Spain. In no event shall the Seller be held liable for any indirect, special, incidental, or consequential damages suffered by the Client, including, but not limited to, loss of profits, revenue, opportunities, or data.
It is understood that this limitation of liability applies to all claims, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if the Seller has been advised of the possibility of such damages.
The Client acknowledges and accepts that the aforementioned limitation of liability constitutes a fair allocation of risks between the Parties and is an essential element of this contractual relationship.
Modification or Interruption of Service
The Seller reserves the right to modify or interrupt the administrative support service in Spain, in whole or in part, at its sole discretion. The Seller shall inform the Client of any modification or interruption of service as soon as possible.
Termination by the Client
The Client may terminate the administrative support service in Spain at any time by sending a written termination request to the Seller.
In the event of termination by the Client, no refund shall be issued for costs already incurred by the Seller in connection with the provision of the service.
The Client is responsible for the full payment of amounts due up to the effective termination date.
Termination by the Client does not exempt the latter from its obligations arising from these General Terms and Conditions of Sale, particularly with regard to the protection of the Seller’s intellectual property rights and the confidentiality of information provided during the service period.
Termination by the Seller
The Seller reserves the right to terminate the administrative support service in Spain at any time by sending written notice to the Client.
The Seller may terminate the service in the event of the Client’s non-compliance with these General Terms and Conditions of Sale, violation of the Seller’s intellectual property rights, inappropriate conduct, or any other substantial breach of contractual obligations.
In the event of termination by the Seller, the Seller shall refund to the Client any amounts prepaid for the service, with the exception of costs already incurred by the Seller in connection with the provision of the service.
Termination by the Seller does not exempt the Client from its obligations arising from these General Terms and Conditions of Sale, particularly with regard to the protection of the Seller’s intellectual property rights and the confidentiality of information provided during the service period.
Confidentiality
The Parties agree to treat all confidential information exchanged in connection with the administrative support service in Spain as confidential. They undertake not to disclose such information to third parties without prior authorization, unless required by law.
Personal Data Protection
The Seller undertakes to protect the Client’s personal data in accordance with current data protection legislation.
Personal data collected in connection with the order and the provision of service are necessary for the proper processing of the order and the provision of the administrative support service in Spain. This data is processed confidentially and used only within the scope of the service provision.
The Client consents to their personal data being collected, used, and processed by the Seller for the purpose of order fulfillment and service provision. The Client may exercise their rights of access, rectification, and erasure of their personal data by contacting the Seller in accordance with the Seller’s privacy policy.
The Seller undertakes to implement appropriate security measures to protect the Client’s personal data against any loss, misuse, unauthorized access, or disclosure.
The Seller shall not disclose the Client’s personal data to third parties, unless necessary for the provision of the service or if required by law.
The Client is informed that cookies may be used on the Seller’s Website to improve the user experience and facilitate navigation. The Client may configure their browser to refuse cookies, but this may affect certain Website functionalities.
The Seller reserves the right to modify its data protection policy at any time, by informing the Client through a notification on the Website or by any other appropriate means. The Client is encouraged to regularly consult the data protection policy to be aware of any potential modifications.
Disputes
In the event of any dispute or disagreement arising from these General Terms and Conditions of Sale, the Parties undertake to seek an amicable resolution in a spirit of good faith and cooperation.
Failing an amicable agreement, any dispute relating to the interpretation, execution, or termination of these General Terms and Conditions of Sale shall be subject to the exclusive jurisdiction of the courts of Valencia, Spain.
These General Terms and Conditions of Sale are governed by the laws in force in Spain, to the exclusion of any other conventional or international law.
If any provision of these General Terms and Conditions of Sale is declared null, illegal, or unenforceable by a competent court, the other provisions shall remain in force and continue to have effect to the fullest extent permitted by law.
The Seller’s failure to assert a right or provision of these General Terms and Conditions of Sale does not constitute a waiver of that right or provision, unless expressly agreed in writing by the Seller.
The Client is informed of the possibility of resorting to mediation or any other alternative dispute resolution method in case of disagreement with the Seller.
Modification of General Terms and Conditions
The Seller reserves the right to modify these General Terms and Conditions of Sale at any time, without prior notice, in order to adapt them to legal, regulatory, technical, or commercial developments. The modifications will be effective upon their publication on the Seller’s Website.
Force Majeure
The Seller shall not be held liable in the event of non-performance or delay in the performance of its obligations arising from these General Terms and Conditions of Sale, if due to a force majeure event.
Force majeure events are considered to be events or circumstances beyond the Seller’s reasonable control, such as, but not limited to, natural disasters, pandemics, wars, strikes, riots, acts of public authorities, major technical failures, telecommunication service interruptions, or any other unforeseeable and insurmountable event.
In the event of a force majeure occurrence, the Seller shall make every effort to limit the consequences and resume its contractual obligations as soon as possible. During the duration of the force majeure event, the Seller’s obligations shall be suspended.
If the force majeure event extends beyond a reasonable period, each party shall have the right to terminate the contract without any obligation for damages towards the other party.
It is understood that each party bears the financial consequences of its own force majeure event.
Entire Agreement
These General Terms and Conditions of Sale constitute a contractual agreement between the Seller and the Client, governing the purchase of the administrative support service in Spain. However, it is important to note that these General Terms and Conditions of Sale must be considered in conjunction with the specific sales contract established between the Seller and the Client for each individual transaction.
In case of contradiction between these General Terms and Conditions of Sale and the specific sales contract, the provisions of the specific sales contract shall prevail. The specific sales contract may include additional clauses or modify certain general conditions depending on the specifics of the transaction.
It is therefore essential that the Client carefully reads and understands both these General Terms and Conditions of Sale and the specific sales contract before proceeding with a transaction with the Seller. In case of doubt or discrepancy between the two documents, the specific sales contract shall prevail insofar as it governs the rights and obligations of the Parties for that specific transaction.
Thus, the entire agreement between the Seller and the Client is constituted by these General Terms and Conditions of Sale, to the extent they apply, as well as by the specific sales contract established for each individual transaction.
Severability
Severability is an important provision in these General Terms and Conditions of Sale. If any provision contained in these General Terms and Conditions of Sale is deemed invalid, illegal, or unenforceable by a court decision or a competent authority, this provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, while preserving, as far as possible, the original intent of the Parties.
If such modification is not possible, said provision shall be considered null and void, without affecting the validity, legality, and enforceability of the other provisions of these General Terms and Conditions of Sale, which shall continue to have effect.
The severability of these General Terms and Conditions of Sale aims to ensure that the Parties comply with the remaining provisions and that the rights and obligations arising therefrom are maintained.
Communication
Communication between the Seller and the Client in connection with these General Terms and Conditions of Sale shall primarily take place electronically, unless another communication method is expressly provided for or accepted by the Parties.
The Client agrees that electronic communications, such as notifications, confirmations, invoices, updates, or any other document related to the order and use of the service, shall be considered as received and made in writing.
The Client is responsible for ensuring that the contact details provided to the Seller are accurate, up-to-date, and accessible. The Client is required to regularly check their emails, including junk folders or spam filters, to ensure that no important communication is missed.
The Seller shall implement reasonable measures to ensure the security of electronic communications but cannot guarantee the absolute confidentiality of information transmitted electronically. The Client acknowledges the inherent risks of electronic communications and agrees to assume responsibility for the protection of their own sensitive data and information.
The Parties agree that electronic communication is a valid and binding means for the exchange of information, the conclusion of contracts, the transmission of notifications, and the performance of obligations arising from these General Terms and Conditions of Sale.
Governing Law and Jurisdiction
These General Terms and Conditions of Sale are governed by and interpreted in accordance with the laws in force in Spain.
Any dispute arising from the interpretation, execution, or termination of these General Terms and Conditions of Sale, which cannot be resolved amicably between the Parties, shall be subject to the exclusive jurisdiction of the courts of Valencia, Spain.
The Parties agree that the competent court of Valencia shall be the sole competent jurisdiction to hear any dispute arising from these General Terms and Conditions of Sale.
This territorial jurisdiction clause applies without prejudice to the mandatory legal provisions in force regarding judicial competence.
The Parties expressly agree to submit to the exclusive jurisdiction of the courts of Valencia and waive any objection based on place of residence, registered office, nationality, or any other criterion to challenge the jurisdiction of the courts of Valencia.
Contact
For any questions, assistance requests, or complaints regarding the administrative support service in Spain, the Client may contact the Seller using the following details:
Email address: contact@oleimmobilier.com
Postal address: Calle Salvador Lluch, 1, Puerta 3, 46006 Valencia, Spain
General Terms and Conditions of Sale
Introduction
This clause of the General Terms and Conditions of Sale (GTC) establishes the legal and contractual information related to our administrative support service in Spain, operating under the trade name SpainEasy Support, although legally registered under the name OLESPAINEASY S.L.. As a specialized company, we are committed to assisting French speakers with their administrative procedures in Spain.
Company Presentation
Our objective is to facilitate and secure your administrative procedures in Spain by providing you with comprehensive support services for all necessary procedures.
SpainEasy Support provides an experienced team that guides you through complex administrative processes, such as obtaining official documents, managing tax obligations, and much more. We assist you with all your procedures, providing practical advice and continuous support.
As a provider of administrative services, we attach great importance to client satisfaction. We are committed to respecting the legal and ethical standards governing our sector of activity, ensuring the protection of your interests and the confidentiality of your personal information.
Definitions
Seller: refers to the company SpainEasy Support, provider of the administrative support service in Spain.
Client: refers to any natural or legal person who places an order for the administrative support service in Spain with the Seller.
Service: refers to the administrative support service in Spain offered by the Seller, which includes all necessary services and activities for carrying out administrative procedures in Spain, such as obtaining documents, administrative advice, and other complementary services specified in the service description.
Order: refers to the request made by the Client for the purchase of the administrative support service in Spain, which includes the necessary information for the provision of the service and the Client’s contact details.
Price: refers to the total amount to be paid by the Client for the purchase of the administrative support service in Spain, which includes the Seller’s fees and, where applicable, additional expenses specified in the service description.
Parties: collectively refers to the Seller and the Client.
Website: refers to the Seller’s website where the administrative assistance service in Spain is offered and where the Client can place an order.
Terms: refers to these general terms and conditions of sale that govern the contractual relationship between the Seller and the Client for the purchase of the administrative assistance service in Spain.
Purpose and Scope
These general terms and conditions of sale (GTC) aim to define the terms and conditions under which SpainEasy Support offers and sells its administrative assistance service in Spain. The GTC apply to all orders placed by Clients.
The administrative assistance service offered by SpainEasy Support consists of assistance and support for French speakers with their administrative procedures in Spain. SpainEasy Support conducts research, prepares the necessary documents, and guides Clients through administrative procedures.
These GTC govern all orders for administrative assistance services in Spain placed by Clients, regardless of the ordering method used (online, by phone, by email, or other). By placing an order, the Client acknowledges having read these GTC and accepts them without reservation.
Acceptance of the GTC
Any service order implies the Client’s unreserved acceptance of these General Terms and Conditions of Sale (GTC). By placing an order, the Client acknowledges having read the GTC and accepting them in their entirety.
Acceptance of the GTC is materialized by a clear and explicit action on the part of the Client, such as validating an order on our website, signing a contract, or any other ordering method made available by SpainEasy Support.
It is important to note that acceptance of the GTC obliges the Client to comply with all contractual provisions stated therein. These GTC constitute the contractual basis governing the relationship between the Client and SpainEasy Support in the context of purchasing an assistance service in Spain.
Modification of the GTC
The Seller reserves the right to modify these General Terms and Conditions of Sale (GTC) at any time, without prior notice. The applicable GTC are those in force at the time the order is placed.
Modifications to the GTC may include, among others, changes in sales conditions, rates, payment methods, services offered, or any other contractual provision. These modifications are binding on Clients from their publication on the SpainEasy Support website or by any other means of communication used by the Seller.
It is the Client’s responsibility to review any possible modifications to the GTC before placing a new order. By proceeding with an order after the publication of modifications to the GTC, the Client acknowledges and accepts the new contractual conditions.
Language of the GTC
These General Terms and Conditions of Sale (GTC) are written in French. Any translation of the GTC into another language is provided for informational purposes only. In case of divergence between the linguistic versions, the French version shall prevail.
We have chosen to draft the GTC in French to facilitate understanding for our French-speaking clients. We believe it is essential to provide them with clear and understandable information in their native language for better transparency and fluid communication.
Order Process
The Client can place an order for the administrative assistance service in Spain by completing the order form available on the Seller’s Website. The Client must provide accurate and complete information when placing the order.
The Client’s order is considered valid when all the following steps have been completed:
- The Client has completed the order form fully and accurately.
- The Client has electronically signed through our online signature system, Docusign, to confirm their contractual commitment.
- Payment for the administrative assistance service in Spain has been successfully made through our secure payment platform, Stripe.
The Seller reserves the right to refuse or cancel any order that does not comply with these conditions or that presents fraudulent or suspicious elements.
The Client is responsible for the accuracy and completeness of the information provided when placing the order. In case of incorrect or incomplete information, the Seller shall not be liable for the consequences arising therefrom, such as errors in the performance of the service or delays in the delivery of services.
The Client must retain a copy of the order and the order confirmation for future reference.
Order Acceptance
The Seller reserves the right to accept or reject any order placed by the Client.
The order confirmation constitutes an acknowledgment of receipt of the order and does not guarantee its definitive acceptance. In case of order rejection, the Seller undertakes to inform the Client as soon as possible and to refund any payment already made by the Client.
The Seller reserves the right to cancel or suspend an order in case of suspected fraud, illegal activity, or violation of these general terms and conditions of sale.
The order confirmation and these general terms and conditions of sale constitute the complete contract between the Seller and the Client regarding the sale of the administrative assistance service in Spain. No other general or specific condition shall prevail over these, unless otherwise agreed in writing between the Parties.
Signature via the Docusign Platform
The Client acknowledges and accepts that the Seller uses the Docusign electronic platform for the validation of electronic signatures on documents related to these general terms and conditions of sale.
The use of Docusign guarantees the authenticity and integrity of electronic signatures, in accordance with current regulations. The Client acknowledges that the use of Docusign constitutes a reliable and secure method for validating electronic signatures.
By using Docusign, the Client consents to the electronic validation of their signature on contractual documents related to these general terms and conditions of sale. The Client accepts that the electronic signature, made via Docusign, has the same legal value as a handwritten signature.
The Client understands that Docusign allows for the electronic retention of signed documents, which guarantees the traceability and security of the information exchanged.
The Seller undertakes to retain documents signed via Docusign in accordance with applicable personal data protection regulations.
The Client is responsible for the confidentiality of their Docusign platform access credentials and undertakes not to share them with third parties.
In case of a dispute regarding the use of Docusign, the electronic records retained by the Seller via Docusign shall prevail between the Parties and may be presented as evidence before the competent courts.
Price and Payment Methods
The Price of the administrative assistance service in Spain is indicated on the Seller’s Website at the time of placing the order. The Client undertakes to pay the Price according to the payment methods specified when placing the order.
The Price of the service includes the Seller’s fees, which may include document preparation, administrative advice, and other associated services. Specific details are specified in the documentation provided by the Seller.
The Client undertakes to pay the full amount of the Price within the deadlines specified when placing the order. In case of non-payment or delayed payment, the Seller reserves the right to suspend or cancel the ongoing service.
All payments must be made in the currency specified by the Seller and can be made through the payment methods accepted by the Seller, such as credit cards, bank transfers, or online payment services. The Seller reserves the right to refuse certain payment methods.
The Price of the service and associated costs may be subject to applicable taxes and government charges. The Client is responsible for paying all taxes and charges related to the order and payment for the service.
In case of order cancellation by the Client, cancellation fees are provided for in accordance with the terms specified in the contract signed between the Client and the Seller. Details of cancellation fees are specified in the contract and may vary depending on the time of cancellation and the services already rendered by the Seller.
In case of a dispute regarding payment or the invoiced amount, the Client undertakes to contact the Seller as soon as possible to resolve the situation amicably.
All payment-related information, including personal data and financial information, is treated confidentially and securely in accordance with the Seller’s privacy policy and applicable data protection laws.
Order Cancellation and Modification
Any request for order cancellation or modification must be addressed in writing to the Seller, in accordance with the terms specified in the contract signed between the Client and the Seller. The Seller reserves the right to accept or reject any cancellation or modification request, taking into account the progress of the service provision. Specific details regarding cancellation and modification procedures are defined in the contract and must be respected by the Client.
Service Delivery
The Seller undertakes to provide the service professionally and diligently, complying with the quality standards and expectations agreed upon with the Client. However, the Seller cannot guarantee specific results, as these depend on many factors beyond its control, such as administrative requirements and local authority deadlines.
The Client undertakes to cooperate actively with the Seller by providing all necessary information, documents, and authorizations for the performance of the service. The Client acknowledges that any delay or failure to provide the required information may affect the quality and timeliness of the service provision.
Client Obligations
The Client acknowledges that the success of their administrative procedures in Spain also depends on their own diligence, decision-making, and cooperation with the Seller. The Client is solely responsible for the decisions they make regarding their procedures and the consequences arising therefrom.
The Client undertakes to comply with all applicable laws, regulations, and rules related to administrative procedures in Spain, including tax requirements, property regulations, and administrative procedures. The Seller is not responsible for the Client’s violations or non-compliance with these legal obligations.
The Client acknowledges that the Seller acts as a service provider and assumes no responsibility for the specific results of administrative procedures in Spain. The Seller provides advice and recommendations based on its experience, but the final decisions belong to the Client.
In case of the Client’s non-compliance with their obligations arising from these general terms and conditions of sale, the Seller reserves the right to take appropriate measures, such as the suspension or termination of the service, in accordance with the provisions set forth in the contract.
Use of the Service
The Client may not copy, reproduce, modify, distribute, or exploit the content of the service in any way, except with the express authorization of the Seller.
The Client undertakes to respect the intellectual property rights of the Seller and third parties, particularly by not infringing copyrights, trademarks, or other property rights.
The Client acknowledges that the Seller may cancel access to the service in case of violation of these conditions or inappropriate behavior by the Client.
Respect for Intellectual Property Rights
The Client undertakes to respect the intellectual property rights of the Seller and third parties. They acknowledge that all content, information, and materials present in the service, such as texts, images, videos, logos, trademarks, and other elements, are protected by intellectual property rights.
The Client may not, under any circumstances, use, copy, reproduce, distribute, publicly display, modify, or exploit these contents in any way without the express authorization of the rights holder. Any unauthorized use constitutes a violation of intellectual property rights and may lead to legal action.
The Seller reserves the right to take all necessary measures to protect its intellectual property rights and enforce applicable laws. Should an infringement of intellectual property rights be found, the Seller reserves the right to suspend or cancel access to the service, as well as to initiate legal action to obtain compensation for the damage suffered.
The Client may report any alleged infringement of intellectual property rights by contacting the Seller using the contact details provided in these general terms and conditions of sale. The Seller undertakes to handle claims related to intellectual property rights quickly and seriously.
Limitation of Liability
The Seller strives to provide an administrative assistance service in Spain of the highest quality, based on the information provided by the Client. However, the Seller cannot guarantee the accuracy or completeness of the information provided by the Client.
The Client acknowledges and accepts that the Seller cannot be held responsible for errors, inaccuracies, omissions, or consequences arising from documents or information provided by the Client, particularly with regard to administrative, legal, or financial procedures.
The Seller’s liability to the Client is strictly limited to the amount paid by the Client for the administrative assistance service in Spain. In no event shall the Seller be liable for any indirect, special, incidental, or consequential damages suffered by the Client, including, but not limited to, loss of profits, revenue, opportunities, or data.
It is understood that this limitation of liability applies to all claims, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if the Seller has been advised of the possibility of such damages.
The Client acknowledges and accepts that the aforementioned limitation of liability constitutes an equitable distribution of risks between the Parties and is an essential element of this contractual relationship.
Modification or Interruption of Service
The Seller reserves the right to modify or interrupt the administrative assistance service in Spain, in whole or in part, at its sole discretion. The Seller will inform the Client of any modification or interruption of the service as soon as possible.
Termination by the Client
The Client has the option to terminate the administrative assistance service in Spain at any time by sending a written termination request to the Seller.
In case of termination by the Client, no refund will be made for expenses already incurred by the Seller in providing the service.
The Client is responsible for the full payment of amounts due up to the effective termination date.
Termination by the Client does not relieve the latter of their obligations arising from these general terms and conditions of sale, particularly with regard to the protection of the Seller’s intellectual property rights and the confidentiality of information provided during the service provision.
Termination by the Seller
The Seller reserves the right to terminate the administrative assistance service in Spain at any time, by sending written notice to the Client.
The Seller may terminate the service in the event of the Client’s breach of these general terms and conditions of sale, violation of the Seller’s intellectual property rights, inappropriate behavior, or any other substantial breach of contractual obligations.
In case of termination by the Seller, the Seller shall refund the Client any amounts prepaid for the provision of the service, excluding expenses already incurred by the Seller in providing the service.
Termination by the Seller does not relieve the Client of their obligations arising from these general terms and conditions of sale, especially regarding the protection of the Seller’s intellectual property rights and the confidentiality of information provided during the service.
Confidentiality
The parties agree to treat all confidential information exchanged within the scope of the administrative assistance service in Spain as confidential. They undertake not to disclose this information to third parties without prior authorization, unless required by law.
Personal Data Protection
The Seller undertakes to protect the Client’s personal data in accordance with current data protection legislation.
Personal data collected during the order and service provision are necessary for the proper processing of the order and the execution of the administrative assistance service in Spain. This data is treated confidentially and used solely within the scope of the service provision.
The Client consents to their personal data being collected, used, and processed by the Seller for the purpose of fulfilling the order and providing the service. The Client may exercise their rights of access, rectification, and deletion of their personal data by contacting the Seller in accordance with the Seller’s privacy policy.
The Seller undertakes to implement appropriate security measures to protect the Client’s personal data against any loss, misuse, unauthorized access, or disclosure.
The Seller will not disclose the Client’s personal data to third parties, unless it is necessary for the provision of the service or required by law.
The Client is informed that cookies may be used on the Seller’s Website to improve user experience and facilitate navigation. The Client can configure their browser to reject cookies, but this may affect some functionalities of the Website.
The Seller reserves the right to modify its data protection policy at any time, by informing the Client through a notice on the Website or by any other appropriate means. The Client is invited to regularly consult the data protection policy to be aware of any possible modifications.
Disputes
In case of a dispute or disagreement arising from these general terms and conditions of sale, the Parties undertake to seek an amicable solution in a spirit of good faith and cooperation.
Should an amicable agreement not be reached, any dispute related to the interpretation, execution, or termination of these general terms and conditions of sale shall be submitted to the exclusive jurisdiction of the courts of Valencia, Spain.
These general terms and conditions of sale are governed by the current law in Spain, excluding any other conventional or international law.
If any of the provisions of these general terms and conditions of sale is declared null, illegal, or unenforceable by a competent court, the remaining provisions shall remain in force and continue to produce their effects to the extent permitted by law.
The Seller’s failure to assert a right or provision of these general terms and conditions of sale does not constitute a waiver of such right or provision, unless expressly agreed in writing by the Seller.
The Client is informed of the possibility of resorting to mediation or any other alternative dispute resolution method in case of disagreement with the Seller.
Modification of General Conditions
The Seller reserves the right to modify these general terms and conditions of sale at any time, without prior notice, to adapt them to legal, regulatory, technical, or commercial developments. The modifications will be effective upon their publication on the Seller’s Website.
Force Majeure
The Seller shall not be liable for any failure or delay in fulfilling its obligations arising from these general terms and conditions of sale, if such failure or delay is due to a force majeure event.
Force majeure events are considered to be events or circumstances beyond the Seller’s reasonable control, such as, but not limited to, natural disasters, pandemics, wars, strikes, civil unrest, acts of public authorities, major technical failures, telecommunications service interruptions, or any other unforeseeable and insurmountable event.
Should a force majeure event occur, the Seller will make every effort to limit the consequences and resume its contractual obligations as soon as possible. During the duration of the force majeure event, the Seller’s obligations shall be suspended.
If the force majeure event extends beyond a reasonable period, each party shall have the right to terminate the contract without any obligation for compensation towards the other party.
It is understood that each party bears the financial consequences of its own force majeure event.
Entire Agreement
These general terms and conditions of sale constitute a contractual agreement between the Seller and the Client, governing the purchase of the administrative assistance service in Spain. However, it is important to note that these general terms and conditions of sale must be considered in conjunction with the specific sales contract established between the Seller and the Client for each individual transaction.
In case of contradiction between these general terms and conditions of sale and the specific sales contract, the provisions of the specific sales contract shall prevail. The specific sales contract may include additional clauses or modify some general conditions depending on the specificities of the transaction.
Therefore, it is essential that the Client reads and understands both these general terms and conditions of sale and the specific sales contract before entering into a transaction with the Seller. In case of doubt or discrepancy between the two documents, the specific sales contract shall prevail insofar as it governs the rights and obligations of the Parties for that specific transaction.
Thus, the entire agreement between the Seller and the Client is constituted by these general terms and conditions of sale, to the extent they apply, as well as by the specific sales contract established for each individual transaction.
Severability
Severability is an important provision in these general terms and conditions of sale. If any of the provisions contained in these general terms and conditions of sale is declared invalid, illegal, or unenforceable by a judicial decision or a competent authority, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, while preserving the original intent of the Parties as much as possible.
If such modification is not possible, the provision shall be deemed null and void, without affecting the validity, legality, and enforceability of the remaining provisions of these general terms and conditions of sale, which shall remain in force.
The severability of these general terms and conditions of sale is intended to ensure that the Parties comply with the remaining provisions and that the rights and obligations arising therefrom are maintained.
Communication
Communication between the Seller and the Client within the framework of these general terms and conditions of sale shall primarily be conducted electronically, unless another method of communication is expressly provided for or accepted by the Parties.
The Client accepts that electronic communications, such as notifications, confirmations, invoices, updates, or any other document related to the order and use of the service, are considered received and made in writing.
The Client is responsible for ensuring that the contact details provided to the Seller are accurate, up-to-date, and accessible. The Client must regularly check their emails, including spam folders or junk mail filters, to ensure that no important communication is missed.
The Seller will take reasonable measures to ensure the security of electronic communications, but cannot guarantee the absolute confidentiality of information transmitted electronically. The Client acknowledges the inherent risks of electronic communications and agrees to assume responsibility for protecting their own sensitive data and information.
The Parties agree that electronic communication is a valid and binding means for the exchange of information, the conclusion of contracts, the transmission of notices, and the performance of obligations arising from these general terms and conditions of sale.
Governing Law and Competent Jurisdiction
These general terms and conditions of sale are governed by and interpreted in accordance with the laws in force in Spain.
Any dispute arising from the interpretation, execution, or termination of these general terms and conditions of sale, which cannot be resolved amicably between the Parties, shall be submitted to the exclusive jurisdiction of the courts of Valencia, Spain.
The Parties agree that the competent court in Valencia shall be the sole competent jurisdiction to hear any dispute arising from these general terms and conditions of sale.
This territorial jurisdiction clause applies without prejudice to the mandatory legal provisions in force regarding judicial competence.
The Parties expressly agree to submit to the exclusive jurisdiction of the courts of Valencia and waive any objection based on place of residence, registered office, nationality, or other criteria to challenge the jurisdiction of the courts of Valencia.
Contact
For any questions, requests for assistance, or complaints related to the administrative assistance service in Spain, the Client may contact the Seller using the following contact details:
Email address: contact@oleimmobilier.com
Postal address: Calle Salvador Lluch, 1, Puerta 3, 46006 Valencia, Spain
